Shipping policy
At Auric Ceylon, each order is carefully prepared and inspected before dispatch. Our products are handcrafted in limited quantities, and we aim to process every order with care.
Order Processing Time
Orders are usually processed within 2–5 business days after payment confirmation.
Processing time may vary during peak periods, product launches, public holidays, or if additional quality checks are required before dispatch.
Shipping Destination
Auric Ceylon currently ships primarily to Australia and selected European Union countries.
If your country is not available at checkout, please contact us through the contact details provided on our website. We may expand shipping to additional international destinations in the future.
Estimated Delivery Time
Estimated delivery to Australia is usually 5–12 business days after dispatch.
Estimated delivery to selected European Union countries is usually 7–14 business days after dispatch.
Delivery times are estimates only and may vary depending on customs clearance, courier delays, destination location, public holidays, or circumstances beyond our control.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.
Free shipping promotions may be offered from time to time and will be clearly shown on the website or at checkout.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT/GST, or other charges required by the destination country.
These charges are the customer’s responsibility unless clearly stated otherwise at checkout. Auric Ceylon is not responsible for delays caused by customs authorities.
Order Tracking
Once your order has been dispatched, tracking details will be provided where available.
Please allow some time for tracking information to update after the courier receives the parcel.
Incorrect Shipping Details
Customers are responsible for providing accurate shipping information at checkout.
Auric Ceylon is not responsible for delays, failed deliveries, or lost parcels caused by incorrect or incomplete shipping details provided by the customer.
Lost, Delayed, or Damaged Parcels
If your parcel is significantly delayed, damaged, or appears to be lost in transit, please contact us with your order number and tracking details so we can assist with an investigation.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with clear photos of the item and packaging.
Contact Information
For questions about shipping, please contact Auric Ceylon through the contact details provided on our website.